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Privacy Policy

Effective Date: 12/1/2025
Last Updated: 12/1/2025

CareerBridgeIQ is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.​

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INTRODUCTION

Welcome to CareerBridgeIQ ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our career development applications and services.

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By accessing or using CareerBridgeIQ, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. INFORMATION WE COLLECT

1.1 Information You Provide to Us:

We collect information that you voluntarily provide when using our career development apps, including:

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  • Account Information: Name, email address, password, and account preferences

  • Career Documents: Resumes, cover letters, work history, education details, skills, certifications, and professional accomplishments

  • LinkedIn Profile Data: Profile content, work experience, education, skills, endorsements, and recommendations (when you use LinkedIn IQ)

  • Career Goals and Preferences: Target industries, desired roles, salary expectations, career transition objectives, and job search preferences

  • Company Research Data: Names of companies you research, positions you're interested in, and notes you create

  • Interview Practice Data: Responses to practice interview questions, voice recordings (for AI phone screen simulator), and performance feedback

  • Email Communications: Draft emails, templates, and professional correspondence you create using our Email IQ tool

  • Payment Information: Billing details and payment card information (processed securely through third-party payment processors)

  • Support Communications: Messages, inquiries, feedback, and support requests

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1.2 Automatically Collected Information:

When you use our applications and services, we automatically collect:

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  • Usage Data: Apps accessed, features used, time spent in each tool, documents created or modified, and interaction patterns

  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information

  • Performance Data: App performance metrics, error logs, and crash reports

  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience and analyze platform performance

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1.3 Information from Third Parties:

We may receive information from:

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  • Public Sources: Publicly available professional information, company data, and industry insights used to power our Research IQ tool

  • Analytics Providers: Usage analytics and performance data

  • Payment Processors: Transaction confirmation and payment status

2. HOW WE USE YOUR INFORMATION

We use the information we collect to provide and enhance our career development services:

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2.1 Resume IQ (Resume Generator)

  • Analyze and optimize your resume for ATS (Applicant Tracking Systems) compatibility

  • Provide keyword optimization recommendations based on target roles and industries

  • Generate tailored resume content and formatting suggestions

  • Score and evaluate resume effectiveness

  • Create multiple resume versions for different positions

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2.2 LinkedIn IQ (LinkedIn Optimizer)

  • Analyze your LinkedIn profile for search optimization

  • Provide recommendations to improve profile visibility to recruiters

  • Suggest keyword optimization aligned with your target roles

  • Generate compelling profile content (headlines, summaries, experience descriptions)

  • Benchmark your profile against industry standards

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2.3 JobMatch IQ (Career Transition Coach)

  • Match your existing skills and experience to target roles and industries

  • Identify transferable skills and experience gaps

  • Provide career transition strategies and positioning recommendations

  • Analyze job compatibility and qualification alignment

  • Generate narratives that showcase your transferable value

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2.4 Interview IQ (AI Phone Screen Simulator)

  • Conduct realistic interview simulations based on your target role and industry

  • Record and analyze your interview responses (voice and text)

  • Provide personalized feedback on your answers, communication style, and areas for improvement

  • Generate role-specific interview questions based on real industry practices

  • Track your interview preparation progress over time

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2.5 Email IQ (Email Assistant)

  • Generate professional emails for various job search scenarios (networking, follow-ups, thank you notes, negotiations)

  • Provide timing and etiquette guidance for job search communications

  • Suggest appropriate tone and messaging for different situations

  • Store email templates and drafts for your convenience

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2.6 Research IQ (Company Research App)

  • Compile comprehensive company intelligence including strategy, market position, financials, and culture

  • Provide industry insights and competitive analysis

  • Generate interview preparation materials based on company research

  • Help you understand company hiring patterns and career development opportunities

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2.7 General Service Delivery

  • Maintain and improve platform functionality across all apps

  • Provide customer support and respond to your inquiries

  • Track your progress and usage history across tools

  • Generate personalized recommendations based on your career goals

  • Process payments and manage subscriptions

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2.8 Communications

  • Send service-related notifications and updates

  • Deliver educational content, tips, and job search strategies

  • Provide promotional information about new features (with your consent)

  • Request feedback and conduct user surveys

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2.9 Security, Analytics, and Legal Compliance

  • Protect against fraud, unauthorized access, and security threats

  • Analyze usage patterns to improve our services and develop new features

  • Comply with applicable laws, regulations, and legal processes

  • Enforce our Terms of Service and protect our rights and property

3. AI PROCESSING and MACHINE LEARNING

AI Content Generation:

We use Anthropic's Claude AI models to generate career-related content. Your inputs (resume information, job descriptions, etc.) are sent to Anthropic's API for processing. We do not control how Anthropic processes this data beyond our service agreement.

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CareerBridgeIQ uses artificial intelligence and machine learning technologies to power our services:

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  • Content Generation: AI helps generate resume content, LinkedIn profile copy, email drafts, and career narratives based on your information

  • Document Analysis: AI analyzes your career documents to provide optimization recommendations

  • Interview Simulation: AI conducts realistic interview conversations and evaluates your responses

  • Research Compilation: AI aggregates and synthesizes company and industry information from public sources

  • Personalization: Machine learning helps tailor recommendations to your specific career goals and background

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Important: While we use AI to assist and enhance our services, all AI-generated content should be reviewed and customized by you before use. We do not use your personal data to train general AI models or share your information with AI providers beyond what's necessary to deliver our services.

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Third-Party Service Providers:

  • Stripe: Payment processing and customer management

  • Anthropic: AI content generation

  • Perplexity: Real-time company research data

  • SendGrid: Transactional email delivery

  • Neon/PostgreSQL: Secure database hosting

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These providers have their own privacy policies and data processing practices. We recommend reviewing their policies.

4. DATA SHARING and DISCLOSURE

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

 

4.1 Service Providers

We work with trusted third-party service providers who help us operate our platform:

  • Cloud Hosting Providers: To store your data securely (Google Cloud)

  • AI and Machine Learning Services: To power our intelligent features (with strict data protection agreements)

  • Payment Processors: To handle billing and transactions securely

  • Analytics Tools: To understand usage patterns and improve our services

  • Email Service Providers: To send you notifications and communications

  • Customer Support Platforms: To provide assistance and resolve issues

 

All service providers are contractually required to protect your information and use it only for the purposes we specify.

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4.2 Business Transfers

  • If CareerBridgeIQ is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred. We will provide notice and inform you of your choices regarding your information.

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4.3 Legal Requirements

  • We may disclose your information when required by law or to:

  • Comply with legal processes (subpoenas, court orders, regulatory requests)

  • Protect our legal rights and property

  • Prevent fraud or illegal activity

  • Protect the safety of our users and the public

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4.4 Aggregated and Anonymized Data

  • We may share aggregated, anonymized data that cannot identify you individually for research, analytics, or marketing purposes (e.g., "80% of users improved their resume scores").

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4.5 With Your Consent

  • We may share your information with third parties when you explicitly authorize us to do so.

5. YOUR CONTENT AND INTELLECTUAL PROPERTY

5.1 You Own Your Content

You retain all ownership rights to the content you create, upload, or generate using CareerBridgeIQ, including:

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  • Your resumes, cover letters, and career documents

  • LinkedIn profile content you create or optimize

  • Interview responses and practice materials

  • Email drafts and communications

  • Career transition plans and notes

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5.2 License to Us

By using our services, you grant us a limited license to use your content solely to:

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  • Provide our services to you

  • Generate recommendations and optimizations

  • Improve our AI and machine learning models (in aggregated, anonymized form only)

  • Comply with legal obligations

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This license ends when you delete your content or close your account.

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5.3 AI-Generated Content

Content generated by our AI tools based on your input is provided for your use. You are responsible for reviewing, editing, and ensuring the accuracy of any AI-generated content before using it in your job search.

6. YOUR PRIVACY RIGHTS and CHOICES

6.1 Account Access and Management

You can access, review, and update your personal information through your account dashboard at any time.

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6.2 Data Portability

You can export your career documents, templates, and other content in common formats (PDF, Word, etc.) through your account settings.

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6.3 Deletion Rights

You may delete:

  • Individual documents and content at any time through your account

  • Your entire account and all associated data by contacting us at support@careerbridgeiq.com

 

6.4 Communication Preferences

You can control the communications you receive:

  • Marketing Emails: Unsubscribe using the link in any promotional email or adjust preferences in your account settings

  • Service Notifications: Some essential service communications cannot be disabled while you maintain an active account

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6.5 Cookie Management

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

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6.6 Voice Recording Data (Interview IQ)

For our AI phone screen simulator:

  • Voice recordings are used only to provide feedback on your interview performance

  • You can delete individual practice session recordings at any time

  • You can opt out of voice recording and use text-based interview practice instead

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To exercise these rights: Contact us at support@careerbridgeiq.com

7. DATA RETENTION

We retain your personal information for different periods depending on the purpose:

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  • Active Account Data: While your account is active and for a reasonable period after to allow account reactivation

  • Career Documents: As long as you maintain them in your account; you can delete them at any time

  • Usage Data: Typically 12-24 months for analytics purposes

  • Payment Records: As required by law and accounting standards

  • Support Communications: As needed to provide ongoing support and improve services

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When you delete your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal or regulatory purposes.

You can request deletion of specific documents or your entire account at any time by contacting us.

8. DATA SECURITY

We take the security of your career information seriously and implement multiple layers of protection:

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8.1 Technical Safeguards

  • Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256 or equivalent)

  • Access Controls: Strict authentication requirements and role-based access limitations

  • Secure Infrastructure: Industry-standard cloud hosting with redundancy and backup systems

  • Regular Security Audits: Ongoing vulnerability assessments and penetration testing

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8.2 Organizational Safeguards

  • Employee training on data protection and privacy practices

  • Confidentiality agreements with all staff and contractors

  • Incident response procedures for potential security events

  • Regular review and updates of security policies​

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8.3 Your Responsibility

  • Please help protect your account by:

  • Using a strong, unique password

  • Not sharing your login credentials

  • Logging out when using shared devices

  • Reporting any suspicious activity immediately

  • While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security but will notify you of any data breach as required by law.

9. INTERNATIONAL DATA TRANSFERS

CareerBridgeIQ operates in the USA. Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your jurisdiction.

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  • When we transfer data internationally, we implement appropriate safeguards, including:

  • Standard contractual clauses approved by relevant authorities

  • Ensuring service providers meet international data protection standards

  • Complying with applicable cross-border data transfer regulations

10. CHILDREN'S PRIVACY

CareerBridge IQ is intended for individuals who are 18 years of age or older and actively seeking employment or career development. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor without proper consent, we will delete that information promptly.

11. STATE SPECIFIC PRIVACY RIGHTS 

11.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights:

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  • Right to Know: What personal information we collect, use, disclose, and sell (we do not sell personal information)

  • Right to Delete: Request deletion of your personal information, subject to legal exceptions

  • Right to Correct: Request correction of inaccurate personal information

  • Right to Opt-Out: Opt out of the sale or sharing of personal information (we do not sell or share)

  • Right to Limit: Limit use of sensitive personal information

  • Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights

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Sensitive Personal Information We Collect: Account credentials, precise geolocation (if you enable location services), contents of communications with us, and voice recordings from interview practice sessions.

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To exercise these rights, contact us at hello@careerbridgeiq.com

 

11.2 Virginia, Colorado, Connecticut, and Utah Residents

If you reside in Virginia, Colorado, Connecticut, or Utah, you have similar rights including the right to access, correct, delete, and obtain a copy of your personal information, as well as opt out of targeted advertising and certain data sales (we do not engage in these practices).

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11.3 Other State Privacy Laws

Residents of other states may have additional privacy rights under state law. Please contact us to learn more about your rights.

12. EUROPEAN ECONOMIC AREA, UK and SWITZERLAND (GDPR)

If you are located in the EEA, UK, or Switzerland, we process your personal data under the following legal bases:

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  • Contract Performance: To provide our services as outlined in our Terms of Service

  • Consent: When you provide explicit consent (e.g., for marketing communications)

  • Legitimate Interests: To improve our services, prevent fraud, and ensure security

  • Legal Obligation: To comply with applicable laws and regulations

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Your GDPR Rights:

  • Right of access to your personal data

  • Right to rectification of inaccurate data

  • Right to erasure ("right to be forgotten")

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent at any time

  • Right to lodge a complaint with your local supervisory authority

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

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  • Update the "Last Updated" date at the top of this policy

  • Notify you via email (if you have an account with us)

  • Display a prominent notice on our platform

  • For significant changes, request your consent where required by law​

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Your continued use of CareerBridgeIQ after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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CareerBridgeIQ
Email: hello@careerbridgeiq.com

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For privacy-specific inquiries, please use the subject line "Privacy Request" to ensure prompt handling.

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Response Time: We will respond to your privacy requests within 30 days (or as otherwise required by applicable law).

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For questions, concerns, or requests regarding this Privacy Policy or your data:

Email: info@careerbridgeiq.com

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By using CareerBridgeIQ's career development applications, you acknowledge that you have read, understood, and agree to this Privacy Policy & Terms of Service

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